Return & Refund Policy (English)

We Value Your Trust.

We want you to love every Belivora product you own. However, if you’re not satisfied, here’s how we can help:

1. Eligibility:
   Returns are accepted only for defective or damaged items within 7 days of delivery.
   
2. Condition:
   The item must be unused, unwashed, and in original packaging with tags intact.
   
3. Non-Returnable:
   Customized or sale items cannot be returned or exchanged.
   
4. Refund Process:
   Once approved, refunds will be processed to your original payment method within 7–10 working days.
   
5. Exchange Option:
   You can request an exchange for size or color, subject to availability.
   
6. Contact:
   For return or refund requests, email us at support@belivora.com with your order ID and reason.